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Pengaruh Customer Relationship Management (CRM) Terhadap Kinerja Pemasaran Melalui Loyalitas Reseller Sebagai Variabel Intervening (Survey Pada Reseller Queen Dawet SIidoarjo Jawa Timur)

PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN DIMEDIASI KEPERCAYAAN PADA FORE COFFEE DI ROYAL PLAZA SURABAYA

Customer Centric Strategy - 2nd Edition

Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth

Quality costumer service : cara jitu memikat hati pelanggan

Call center success : Melayani pelanggan secara profesional melalui call center

Melayani pelanggan kecewa

Managing Quality Customer Service

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