Gaya APA
Tjiptono, Fandy. (2001).
Prinsip-prinsip total quality service (tqs) (text).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
text
Yogyakarta:
Andi,
2001.
.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
text
Yogyakarta:
Andi,
2001.
.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
text
Yogyakarta:
Andi,
2001.
.