Gaya APA
Tjiptono, Fandy. (2003).
Prinsip-prinsip total quality service .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
Yogyakarta:
Andi,
2003.
.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
Yogyakarta:
Andi,
2003.
.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
Yogyakarta:
Andi,
2003.
.