Gaya APA

Tjiptono, Fandi. (2003). Total quality management . Yogyakarta: Andi.

Gaya Chicago

Tjiptono, Fandi. Total quality management. Yogyakarta: Andi, 2003. .

Gaya MLA

Tjiptono, Fandi. Total quality management. Yogyakarta: Andi, 2003. .

Gaya Turabian

Tjiptono, Fandi. Total quality management. Yogyakarta: Andi, 2003. .