Gaya APA
Tjiptono, Fandi. (2003).
Total quality management .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandi.
Total quality management.
Yogyakarta:
Andi,
2003.
.
Gaya MLA
Tjiptono, Fandi.
Total quality management.
Yogyakarta:
Andi,
2003.
.
Gaya Turabian
Tjiptono, Fandi.
Total quality management.
Yogyakarta:
Andi,
2003.
.