Gaya APA
Goncalves, Karen P.. (1998).
Services marketing : a strategic approach .
New York:
Prentice-Hall.
Gaya Chicago
Goncalves, Karen P..
Services marketing : a strategic approach.
New York:
Prentice-Hall,
1998.
.
Gaya MLA
Goncalves, Karen P..
Services marketing : a strategic approach.
New York:
Prentice-Hall,
1998.
.
Gaya Turabian
Goncalves, Karen P..
Services marketing : a strategic approach.
New York:
Prentice-Hall,
1998.
.