Gaya APA
Tjiptono, Fandy. (2001).
Total quality management .
Jakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Total quality management.
Jakarta:
Andi,
2001.
.
Gaya MLA
Tjiptono, Fandy.
Total quality management.
Jakarta:
Andi,
2001.
.
Gaya Turabian
Tjiptono, Fandy.
Total quality management.
Jakarta:
Andi,
2001.
.