Gaya APA
Bank, John. (1992).
The essence of total quality management .
New York:
Prentice-Hall.
Gaya Chicago
Bank, John.
The essence of total quality management.
New York:
Prentice-Hall,
1992.
.
Gaya MLA
Bank, John.
The essence of total quality management.
New York:
Prentice-Hall,
1992.
.
Gaya Turabian
Bank, John.
The essence of total quality management.
New York:
Prentice-Hall,
1992.
.