Gaya APA
Tenner, Arthur R.. (1992).
Total quality management : three steps to continuos improvement .
New York:
Addison-Wesley.
Gaya Chicago
Tenner, Arthur R..
Total quality management : three steps to continuos improvement.
New York:
Addison-Wesley,
1992.
.
Gaya MLA
Tenner, Arthur R..
Total quality management : three steps to continuos improvement.
New York:
Addison-Wesley,
1992.
.
Gaya Turabian
Tenner, Arthur R..
Total quality management : three steps to continuos improvement.
New York:
Addison-Wesley,
1992.
.