Gaya APA
Tjiptono, Fandy. (2003).
Total quality management (e-revisi).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Total quality management.
e-revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy.
Total quality management.
e-revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy.
Total quality management.
e-revisi
Yogyakarta:
Andi,
2003.
Print.