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Tjiptono, Fandy. (2003). Total quality management (e-revisi). Yogyakarta: Andi.

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Tjiptono, Fandy. Total quality management. e-revisi Yogyakarta: Andi, 2003. Text.

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Tjiptono, Fandy. Total quality management. e-revisi Yogyakarta: Andi, 2003. Text.

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Tjiptono, Fandy. Total quality management. e-revisi Yogyakarta: Andi, 2003. Print.