Gaya APA
Rangkuti,Fredy. (2006).
Measuring Customer Satisfaction .
Jakarta:
Gramedia.
Gaya Chicago
Rangkuti,Fredy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2006.
Text.
Gaya MLA
Rangkuti,Fredy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2006.
Text.
Gaya Turabian
Rangkuti,Fredy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2006.
Print.