Gaya APA

Fandy, Tjiptono. (2016). Service, quality dan satisfaction . Yogyakarta: Andi.

Gaya Chicago

Fandy, Tjiptono. Service, quality dan satisfaction. Yogyakarta: Andi, 2016. Text.

Gaya MLA

Fandy, Tjiptono. Service, quality dan satisfaction. Yogyakarta: Andi, 2016. Text.

Gaya Turabian

Fandy, Tjiptono. Service, quality dan satisfaction. Yogyakarta: Andi, 2016. Print.