Gaya APA
Gronroos, Christian. (2007).
Service Management And Marketing: Customer Management In Service Competition .
Hoboken:
John Wiley & Sons.
Gaya Chicago
Gronroos, Christian.
Service Management And Marketing: Customer Management In Service Competition.
Hoboken:
John Wiley & Sons,
2007.
Text.
Gaya MLA
Gronroos, Christian.
Service Management And Marketing: Customer Management In Service Competition.
Hoboken:
John Wiley & Sons,
2007.
Text.
Gaya Turabian
Gronroos, Christian.
Service Management And Marketing: Customer Management In Service Competition.
Hoboken:
John Wiley & Sons,
2007.
Print.