Gaya APA
Lucas, Robert W.. (2005).
Costumer service : building successful skills for the twenty first century .
Singapore:
McGraw hill.
Gaya Chicago
Lucas, Robert W..
Costumer service : building successful skills for the twenty first century.
Singapore:
McGraw hill,
2005.
Text.
Gaya MLA
Lucas, Robert W..
Costumer service : building successful skills for the twenty first century.
Singapore:
McGraw hill,
2005.
Text.
Gaya Turabian
Lucas, Robert W..
Costumer service : building successful skills for the twenty first century.
Singapore:
McGraw hill,
2005.
Print.