Gaya APA
Fitzsimmons, James A.. (2006).
Service management : operations, strategy, information technology .
Boston:
McGraw hill.
Gaya Chicago
Fitzsimmons, James A..
Service management : operations, strategy, information technology.
Boston:
McGraw hill,
2006.
Text.
Gaya MLA
Fitzsimmons, James A..
Service management : operations, strategy, information technology.
Boston:
McGraw hill,
2006.
Text.
Gaya Turabian
Fitzsimmons, James A..
Service management : operations, strategy, information technology.
Boston:
McGraw hill,
2006.
Print.