Gaya APA
Martin, William B. (2004).
Managing Quality Customer Service (text).
Jakarta:
Elek Media Komputindo.
Gaya Chicago
Martin, William B.
Managing Quality Customer Service.
text
Jakarta:
Elek Media Komputindo,
2004.
Tesis.
Gaya MLA
Martin, William B.
Managing Quality Customer Service.
text
Jakarta:
Elek Media Komputindo,
2004.
Tesis.
Gaya Turabian
Martin, William B.
Managing Quality Customer Service.
text
Jakarta:
Elek Media Komputindo,
2004.
Tesis.