Gaya APA
Ciptono, Fandy. (2005).
Service, quality and satisfaction (text).
Yogyakarta:
Andi.
Gaya Chicago
Ciptono, Fandy.
Service, quality and satisfaction.
text
Yogyakarta:
Andi,
2005.
Tesis.
Gaya MLA
Ciptono, Fandy.
Service, quality and satisfaction.
text
Yogyakarta:
Andi,
2005.
Tesis.
Gaya Turabian
Ciptono, Fandy.
Service, quality and satisfaction.
text
Yogyakarta:
Andi,
2005.
Tesis.