Gaya APA
Zeithaml, Valerie A.. ((s.a).
Delivering quality service : balancing customer perceptions and expectations (text).
Macmillan:
The Free.
Gaya Chicago
Zeithaml, Valerie A..
Delivering quality service : balancing customer perceptions and expectations.
text
Macmillan:
The Free,
(s.a.
Tesis.
Gaya MLA
Zeithaml, Valerie A..
Delivering quality service : balancing customer perceptions and expectations.
text
Macmillan:
The Free,
(s.a.
Tesis.
Gaya Turabian
Zeithaml, Valerie A..
Delivering quality service : balancing customer perceptions and expectations.
text
Macmillan:
The Free,
(s.a.
Tesis.